Privacy

Our statement of information practices

This statement explains your privacy rights and the steps our organization takes to protect your Personal Health Information. The law we follow is the Personal Health Information Protection Act, 2004 (PHIPA).

Collection of your personal health information

Our organization is a Health Information Custodian (as defined in PHIPA) which means that we store your Personal Health Information in our systems. We collect information directly from you or from the person acting on your behalf (e.g. your Substitute Decision Maker). The information that we collect may include your name, date of birth, Health Card Number, address, health history, records of your visits and the care that you received during those visits, and other relevant information. Occasionally, we may collect information about you from other sources if permitted by law. Such other sources could include other providers working with us to provide you with care or services (e.g. hospitals, clinics, specialists, etc.).

Uses and disclosures of your personal health information

We may use and disclose your Personal Health Information to:

  • Treat and care for you alongside the health care providers that are involved in your care (e.g. hospitals, doctors, nurses, nurse practitioners, social workers, etc.);

  • Enable you to participate in our programs and services;

  • Receive payment for your treatment and care (e.g. from funding agencies, OHIP, WSIB, your private insurer or others);

  • Inform funding agencies such as the Ontario’s Ministry of Health and Long-Term Care and Local Health Integration Networks for health system management purposes;

  • Guide the planning and administration of our services and operations;

  • Conduct quality improvement activities;

  • Ensure we comply with legal and regulatory requirements;

  • Conduct research;

  • Fulfill other purposes permitted or required by law (e.g. infectious disease reporting to Public Health).

Your Rights

You may request to access and correct your Personal Health Information, or withdraw your consent for the above uses and disclosures by contacting our privacy officer. Your withdrawal of consent may be subject to legal exceptions.

Safeguarding your personal health information

  • We take steps to protect your Personal Health Information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

  • We conduct audits and complete investigations to monitor and manage our privacy compliance and ensure your Personal Health Information is secure.

  • We take steps to ensure that those who perform services for us protect your privacy and only use your information for the purposes you have consented to.

For more information about our privacy practices or to raise a concern, please ask for our privacy officer:

Brandice Hartin
613-272-3443 ext. 240

If you believe your rights have been violated, you can contact the Information and Privacy Commissioner’s Office/Ontario:

Information and Privacy Commissioner’s Office - Ontario
2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8
Tel: 416-326-3333 or 1-800-387-0073
Fax: 416-325-9195
Web: www.ipc.on.ca
Email: info@ipc.on.ca

This was last updated on November 3, 2022

Privacy of Online Properties

This privacy policy applies to the use of www.crchc.on.ca. We value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.

Log Files and Cookies

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We do not link the information we store in cookies to any personally identifiable information you have submitted while on our site.

We collect personal information such as name, address, phone number and email address when voluntarily submitted by our visitors and members. The information provided is only used to fulfil your specific request unless specific permission is explicitly given to use it in another manner.

We use session ID cookies. A session cookie expires when your browser is closed. Session cookies make it easier for you to navigate our site.

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, we are not in a position to guarantee the absolute security of your information.

Links to Other Websites and Downloadable files

External Links

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Downloadable files

This website may contain downloadable material; material is scanned to ensure as much as we can that it is free of any virus, spyware or malware however all users are advised to ensure that they have antivirus and anti-spam software on their computer to protect their information.

Use of Personal Information

If you provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.

We also provide visitors to our website the opportunity to provide feedback such as comments, concerns, or complaints. In this case, we ask the visitor for their name, phone number, and email address. This is completely voluntary.

Again, if you provide us with your name, phone number or email address for the purposes of providing feedback, this information will not be shared with any third-party organization except with your express consent.