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Client Rights and Responsibilities


                                                 Working Together: Rights and Responsibilities 

Our Part

  • Your information will be kept confidential
  • We will treat you with respect
  • You will be a full partner in your care
  • We will tell you about available services
  • We will help you make informed choices
  • We will give you the option to refuse treatment and will explain what happens if you do
  • We will support you with a second opinion if you request it
  • We will tell you when you are receiving the services from a student and respect your right to refuse these services
  • We will listen to your feedback.
  • We will review your chart with you when you ask

Your Part

  • Tell us if you do not understand any information that we give you
  • Provide relevant information to your health care team
  • Follow treatment and accept responsibility for your decisions you make about your health
  • Be courteous and respectful of other clients, volunteers, students and staff
  • Recognize that providers have a responsibility to decline treatment that they consider to be medically or ethically irresponsible
  • Do your best to arrive on time for your appointments
  • Call us if you need to cancel your appointment
  • Keep us up to date if you change your information

If you have feedback about the service you receive at the centre, you should always feel free to speak directly with the staff member involved. You are also welcome to contact us directly at 613-272-3302 or 1-888-998-9927 and ask to speak with one of our program directors or executive director.   We also invite you to fill out one of our client surveys!

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