Country Roads Community Health Centre has made a number of service adjustments in order to reduce the risk of COVID 19 exposure to our clients, community and staff as part of our community efforts to “flatten the curve” of COVID 19.
- Call us with your health and support needs and we will connect you with a team member to assist you
- Both the Portland and the Westport office remain open.
- Our hours are slightly more limited as we are closed at 5 pm daily with no evening clinics at present.
- If you require a call in the evening , please let our reception team know
- Call our after hours telephone service at 613-272-3302 or 613-273-9850 after we are closed if you have an urgent health need . Our answering service will connect you with our Doctor on call ..
- All group programs and activities have ceased until further notice due to distancing and group number restrictions . Our team are exploring options to safely restart some group programs.
- Many of our Outreach programs have adapted to phone or video visits
- Your Doctor or Nurse Practitioner are also continuing to provide telephone, video or in person visits, based on your need
- In person On-site visits are being limited to those that are necessary . You and your health care provider will determine together if you would benefit from an in person visit.
- We are screening clients over the phone and at the door for COVID symptoms in accordance with current provincial guidelines.
- We ask you to wear a mask or face covering when you visit us. Please bring your own if you already have one.
- We are working to ensure that you continue to receive quality care .
What to expect from In-person visits at Country Roads CHC during Covid 19 restrictions
Before your appointment
- Your Doctor or Nurse Practitioner will help you decide if you need to be seen at the office or can be helped over the phone
- You will be screened over the phone for any symptoms and your risk of COVID-19
- Bring a face covering or mask with you to your appointment if you have one
When you arrive
- Call the office to let us know you have arrived
- You will be screened for symptoms and your risk of COVID-19
- Wash your hands, put on a mask if you haven’t already
- Practice physical distancing
- Arrive alone, unless absolutely essential to have someone attend the appointment with you
- Try to arrive as close to your appointment time as possible.
During the appointment
- Wear a mask
- Your provider might be wearing protective equipment
- Try not to touch any surfaces or equipment
After your appointment
- Wash your hands
- Practice physical distancing
- Call us when you get home to schedule any follow up appointments
A Virtual Video Appointment
- Your health care team is pleased to be able to support you with some newer options such as a video visit.
- You would need a computer, the internet and an email address for this. Your health care provider can then meet with you virtually to discuss your health concern and assist you as needed.
- Once you request this visit format, our reception team will schedule it a time that is convenient for you . You will then receive an email with a link to start the visit. Please try to join the meeting a few minutes early to allow for any technical issues.
- Please let us know of your interest in this when you call .
- Be sure to keep us informed of your email address and any changes to your phone numbers so we can keep your chart current.
- Programs and virtual activities will be advertised through social media platforms and within the community. An email will be included in the advertisement for you to register with. Once you have emailed the staff member to register, you will be sent a link that will go live the day and time of the event. You can then join the event virtually by clicking on the link in the email the staff member sends you. Watch for our virtual calendar soon!
Information on Testing Criteria and Assessment Centres
Should I get tested?
The province is recommending that all Ontarians get tested who meet the criteria below.
- All people with at least one symptom of COVID-19, even mild symptoms. Please see the list of symptoms on the assessment tool.
- People who do not have symptoms but are concerned that they have been exposed to COVID-19. This includes people who are contacts of or may have been exposed to a confirmed or suspected case.
- People who do not have symptoms but feel they are at risk of exposure to COVID-19 through their employment, including essential workers (e.g., health care workers, grocery store employees, food processing plant employees).
If you need transportation or have mobility issues, contact the assessment centre near you or your local Health Unit to discuss how you can be tested.
No person who is symptomatic or who is concerned they have been exposed to COVID-19 will be declined a test at an assessment centre.
How do I get tested?
The Ministry of Health has a listing all of the Assessment Centres on their website for people to find assessment centres in any area. People no longer need to be referred to an assessment centre.
- Brockville: Open to walk-ins anytime . Monday to Friday 10:00am–5:30pm and Saturday and Sunday 10:00am–2:30pm.
- Smiths Falls: By appointment only. Anyone can book their own appointment by calling 613-283-2330 extension 1401 to schedule an appointment. The telephones are answered from Monday to Friday 8:00am–6:00pm and Saturday and Sunday 10:00am–4:00pm.
- Almonte: People do not need a referral but do need an appointment. Call 613-325-1208 to make an appointment. The hours are Monday to Sunday, from 10:00am–6:00pm.
Mental Health Resources
Tips to Manage Mental Health During Covid-19: https://ontario.cmha.ca/news/tips-to-manage-mental-health-during-covid-19/
Wellness Together Canada is a federal government initiative recognizing the strain that COVID is putting on people’s mental health. It provides some online modules and the possibility of connecting live with trained mental health professionals.
Bounce Back Ontario is a free, skill-building program managed by the Canadian Mental Health Association. It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.
Children and youth under 18 can locate mental health services through the Ontario.ca
Kids Help Phone or Contact the Kids Help Phone (1- 800-668-6868)
Good2Talk or Call 1-866-925-5454, connect through 211, or text GOOD2TALKON to 686868 helplines for 24/7 support, if they need someone to talk to.
Mindyourmind is a mental health website with interactive tools and resources to build capacity and resilience for youth and young adults.
Resources for Children and Youth
Telehealth | Dial : 1-866-797-0000
A free, confidential service you can call to get health advice or information.
211 Ontario | Dial: 211
A free helpline and online database of Ontario’s community and social services.
The Ontario Caregiver Organization Helpline: 1-833-416-2273
One-stop resource for information and support for caregivers.
Ontario Community Support Association: Support for seniors and people with disabilities, especially Meals on Wheels and delivery of essential supplies
Emergency Food and Meal Programs
Good Food Ottawa
Help For Getting Food
Contact us at:
Portland Site: Country Roads Community Health Centre
4319 Cove Road
Portland, ON K0G1V0
613-272-3302 or toll free at 1-888-998-9927
Westport Site: Country Roads Community Health Centre
79 Bedford Street
Westport, ON K0G1X0