Medical Secretary
Location: Mallorytown
Work Arrangement: On-Site
Status: Full-time, permanent
Existing Vacancy: No
The Medical Secretary provides comprehensive administrative and reception support to the primary care team at our Mallorytown satellite site. This role combines front‑desk reception with medical secretarial functions, including referral coordination, diagnostic testing, appointment management, and client record maintenance.
The Medical Secretary plays a central role in supporting timely access to care, efficient clinic operations, accurate documentation, and a welcoming client experience, while maintaining strict confidentiality and compliance with organizational policies and procedures.
Key Responsibilities:
Provide friendly, professional reception to clients and visitors, in person and by phone
Answer and appropriately direct calls using a multi-line telephone system, including redirecting to triage or clinical staff as required
Register clients, complete check-in procedures, and coordinate new client intake registration and scheduling as designated
Monitor daily schedules and waiting room flow to support smooth and efficient clinic operations
Complete appointment reminder calls and support effective clinic flow
Coordinate specialist and diagnostic referrals, including tracking pending referrals and investigations to ensure timely follow-up
Act as a liaison between the primary care team, external providers, and clients, providing clear instructions regarding tests and procedures
Maintain accurate client records, manage chart transfers, and compile and release records in accordance with privacy legislation
Complete insurance, medical claim forms, and other required documentation; manage incoming and outgoing mail
Support clinic operations and organizational responsibilities by maintaining supplies, participating in meetings and quality improvement initiatives, and complying with all legislated and organizational policies
Qualifications:
Secondary school diploma required
Post-secondary education in Office Administration or Medical Office Administration, or equivalent experience, preferred
Minimum two (2) years of office experience, preferably in a healthcare setting
Medical Secretary and/or medical transcription training considered an asset
Experience with multi-line telephone systems
Strong computer skills, including electronic medical records
Excellent organizational skills and strong attention to detail
Ability to work independently and collaboratively within an interdisciplinary team
Flexibility to work across CRCHC sites, including satellite offices as needed
Compensation & Benefits:
Compensation: $40,200 to $48,200
Benefits: Health & dental plan, HOOPP, health spending account, comprehensive leave benefits
Schedule: 35 hours/week, flexible schedule
To apply:
Please submit your resume and cover letter via email to Fiona Cairns, Human Resources and Finance Administrator at fcairns@crchc.on.ca by May 15, 2026. All qualified candidates are invited to apply. We thank all applicants, however, only those receiving an interview will be contacted.
Accessibility & Accommodations:
Country Roads Community Health Centre welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact Brandice Hartin at bhartin@crchc.on.ca
Fair Hiring & Privacy:
We are an equal opportunity employer. We will accommodate candidates under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Personal information collected is used for recruitment purposes only.
AI & Screening:
We do not use artificial intelligence to screen, assess or select applicants for this role.
